# Plan, billing and GST invoices on Medvento: upgrade, renew and what lapses > How owners upgrade or renew the organization's Medvento plan, what happens when it lapses, how GST invoices and refunds work, and where to find them. Source: https://medvento.com/docs/billing/plan-billing-and-invoices · Last updated: 2026-10-21 · Video: https://youtu.be/ANZPRAd4DMg Medvento charges organizations a **one-time payment that covers a full year**: it is not a recurring subscription, so nothing is taken automatically. Owners upgrade from the Free level or renew from the **Billing** page. If the plan lapses, your organization becomes **read-only** (billing, check-in, team access and data requests keep working) until an owner renews. After each confirmed payment, Medvento prepares a GST invoice in the background, usually within about 15 to 30 minutes. Only **owners** see prices, payment history and invoices. ## Before you start * You must be an **owner**. Staff see only the plan name and a short message that billing is managed by owners. * Set your organization's **state** under Settings, Compliance before paying, because it decides how GST is charged. A valid GSTIN fills it in. See [compliance details](https://medvento.com/docs/organization/compliance-details). * Prices are set by Medvento and are shown on the Billing page and on medvento.com. This guide does not quote them. ## The Billing page The Billing page with the Current plan card, the Upgrade card, Payment history and the Refer a society card. From top to bottom: **Current plan**, **Upgrade** (Free level only), **Payment history**, **Refer a society** and **Campaign GST documents**. The prices in this screenshot are hidden. | Plan status shown | What it means | | -------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------- | | **Active until** a date | Everything works | | **Expired** with a date, "your organization is read-only until you renew" | The year ended and the plan lapsed | | **Payment never completed**, "your organization is read-only until you renew" | A paid subscription was chosen at sign-up, or a payment was refunded, and no confirmed payment exists | | "Your organization is created. Complete the payment below to activate" your plan | You just signed up with a paid subscription. Pay now to activate it | ## Upgrade from Free 1. Open **Billing** and review the **Upgrade** card. It states the amount, the GST and the total. 2. Select **Upgrade**. Razorpay's secure payment window opens, with a **10-minute** time-out. 3. Pay. The button changes to "Confirming payment" while Medvento waits for the bank. Your organization **stays on Free until the payment is confirmed**. Closing the window or abandoning the payment changes nothing. After you pay, the page may show the old plan for a moment, so refresh after about a minute. If you see "Payment never completed" right after paying, read [what to do](https://medvento.com/docs/getting-started/create-account-and-organization). While an upgrade is in progress you see "Upgrade to your plan in progress. You stay on your current plan until the payment is confirmed." ## Renew Select **Renew now** (while active) or **Renew / Complete payment** (when inactive). Renewal always renews your **current** plan and cannot switch plans. It extends from the later of your expiry date and today, by one year, so **renewing early costs you no days**: the new year starts when the current one ends, and the page says "Renewed: your new term starts" with the date. There is no grace period. If you renew after the plan has lapsed, the new year starts from the payment. ### Reminder emails Medvento emails **every owner** of the organization, once per stage and never to a suspended organization: | When | Email | | -------------------------------------------------------------------------- | ------------------------------------------------- | | 30, 7 and 1 days before expiry | "Your plan expires soon", with a Renew now button | | 1 day and 7 days after expiry, then monthly | "Action needed: renew" your plan | | After sign-up with an unpaid paid subscription: a week later, then monthly | "Action needed: complete payment" | If a daily run is missed, only the latest reminder is sent. ## What happens when a plan lapses A banner appears on every page except Billing: "Your plan has lapsed, so your organization is read-only", with **Renew** or **Complete payment**, and an expandable list of what is blocked. | Stops working until you renew | Keeps working | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Creating, editing and publishing events, pages and branding; sessions, tickets and faculty; abstract review; attendee lists and campaigns; WhatsApp messages; inviting team members; logo, sender name and social links; adding or verifying a custom domain | Billing and renewal; viewing and removing team members; delegate check-in; data-protection requests; GST and compliance details; removing a custom domain; downloading invoices and certificates | **Your public pages stay live.** Event pages, registrations, abstract submissions and faculty responses keep working. Campaigns you already paid for and certificates that are due still go out. There is **no self-service downgrade**, and nothing downgrades automatically. Only Medvento can change your plan. Contact support. ## GST invoices After a payment is confirmed, Medvento prepares a **GST tax invoice** in the background, **about every 15 minutes**. Until then the payment row says "Invoice generating". Then it shows **Download invoice**. * Invoice numbers look like `MV/26-27/000001`: the prefix, the Indian financial year (April to March) and a six-digit number. * The invoice shows your GSTIN, or "GSTIN: Unregistered" with your state, the place of supply, the SAC code, the taxable value, **CGST and SGST** (same state as Medvento) or **IGST** (another state), and the total. * **Download invoice** opens a short-lived link in a new tab. A saved link expires after about a minute, so use the button each time. * A pending refund holds the invoice back. * Outside Medvento's live service, test invoices carry the watermark "TEST — NOT A TAX INVOICE". **Your state matters.** Without a GSTIN, set **State / Union Territory** in Settings. Checkout asks you to set it first: "Set your organization's state in Settings, Compliance before paying (needed for GST)". Changing it affects only checkouts started afterwards. ### Campaign invoices and credit notes Campaign payments have their own **Campaign GST documents** card on Billing, with tax invoices and credit notes for campaign refunds. See [campaigns](https://medvento.com/docs/campaigns/send-email-and-whatsapp-campaigns). ## Refunds You cannot request a refund inside the app. Write to [support@medvento.com](mailto:support@medvento.com). Only Medvento can issue one, only for the **latest** plan payment and for the **full amount**. You receive an email, "Your plan payment was refunded", saying that refunds usually reach the original payment method within 5 to 7 working days. A refund can take your organization back to its previous plan, move your expiry back, or make the plan need a new payment, and your organization can become read-only. A refund of a plan payment does not produce a GST credit note. While a refund is being processed, a new checkout is blocked: "A refund on your plan is being processed." ## If a payment looks stuck | Message | What to do | | -------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------- | | "A payment is in progress for this checkout. Try again in a few minutes." | A checkout is open, possibly in another tab. After 15 minutes you can start a fresh one | | "Your payment was received and is being confirmed, refresh in a minute." | Wait and refresh | | "A payment was received but couldn't be matched to your plan, contact [support@medvento.com](mailto:support@medvento.com)" | Contact support with your organization name and payment time. Do not pay again | Your payment history lists only confirmed payments, never abandoned attempts. ## Frequently asked questions ### Is the plan a monthly subscription? No. It is a one-time payment for a full year. Medvento reminds you before it ends. ### Does renewing early waste days? No. The new year starts when the current one ends. ### Can staff upgrade or see invoices? No. Only owners can manage billing and download invoices. ### Why is my organization read-only? Your plan has lapsed or its first payment was never completed. Renew or complete the payment on the Billing page. ### How do I downgrade? You cannot do it yourself. Contact support. ### When will my GST invoice appear? Usually within about 15 to 30 minutes of a confirmed payment. ## Next step [Refer another society](https://medvento.com/docs/billing/refer-a-society) to earn a free month, or set up [compliance details](https://medvento.com/docs/organization/compliance-details) before your first payment.