# Medvento frequently asked questions: sign-up, events, payments, consent and certificates > Short answers to what societies ask about Medvento: sign-up, registration and payments, pages, abstracts, certificates, campaigns, billing and privacy. Source: https://medvento.com/docs/faq ยท Last updated: 2026-10-21 These are the questions societies ask most about running events on Medvento. Each answer stands on its own and links to the guide that explains it in full. If you cannot find your answer here, [raise a support ticket](https://medvento.com/docs/support/raise-a-support-ticket). ## Getting started ### What is Medvento? Medvento is event management software for medical societies and associations in India. It covers registration, event pages, faculty, abstracts, session check-in, CME certificates and campaigns. See [what Medvento is](https://medvento.com/docs/getting-started/what-is-medvento). ### Do I need approval to sign up? No. Signing up is self-serve. You confirm your email with a 6-digit code, name your organization and choose a plan. See [how to sign up](https://medvento.com/docs/getting-started/create-account-and-organization). ### What do I have to do before my first event? Publish your compliance details, which generates your Privacy Policy. Registration cannot open until it is published. See [compliance details](https://medvento.com/docs/organization/compliance-details). ### How do I get help? Open Support in the app and raise a ticket, or write to [support@medvento.com](mailto:support@medvento.com). Support works even when your plan has lapsed. See [how to get help](https://medvento.com/docs/support/raise-a-support-ticket). ## Your team ### What roles are there? Two: owner and staff. Owners also manage billing, compliance details and the team. See [roles and permissions](https://medvento.com/docs/organization/roles-and-permissions). ### Can an organization have more than one owner? Yes. There must always be at least one. ## Events, tickets and registration ### Can I copy an event from last year? Yes. Cloning copies tickets, price slabs, the abstract window, topics and page settings into a new edition, but never registrations or abstracts. See [create an event](https://medvento.com/docs/events/create-event). ### How do delegates pay? Today, paid tickets are paid directly to your organization by bank transfer or UPI. The delegate sends their payment reference and you confirm it against your bank statement. Online card payment through Medvento is not available yet. See [tickets and payment](https://medvento.com/docs/registration-payments/set-up-registration-and-payments). ### Does Medvento hold delegates' money? No. Money goes straight to your own account, and refunds are made by you. ### Can I charge early-bird and late fees? Yes, with up to 10 price slabs, each with an end date and a price per ticket. ### What is the difference between Publish and publishing the event page? Publish in the event header opens registration. The event's web pages are published separately from the Pages tab, Registration page first. See [build and publish an event page](https://medvento.com/docs/event-pages/build-event-page). ### Why can't I open registration? Your Privacy Policy is not published, or the registration deadline has passed. See [create an event](https://medvento.com/docs/events/create-event). ## Faculty and abstracts ### How do I invite speakers? Add them to your faculty directory or invite them from the event's Faculty tab. They get a personal link to confirm or decline, with no account needed. See [invite faculty](https://medvento.com/docs/faculty/invite-faculty-to-an-event). ### How do authors submit abstracts? With a personal link that you copy or email to each registered delegate or invited faculty member. There is no single public link. See [abstracts](https://medvento.com/docs/abstracts/set-up-and-review-abstracts). ### How are abstracts reviewed? One reviewer per abstract accepts or rejects it, and the decision is final. Medvento does not email the author the result, so you tell them. ## Check-in and certificates ### How is attendance recorded? By session QR codes, which work while the event is Live, or by ticking Checked in on the roster. See [QR check-in](https://medvento.com/docs/attendees/qr-code-check-in). ### Who gets a CME certificate? Confirmed delegates with attendance evidence, once the event is post-event and the credit works out above zero. Certificates are emailed automatically, usually within about 5 to 10 minutes for a small event. See [CME certificates](https://medvento.com/docs/certificates/issue-cme-certificates). ### How can anyone verify a certificate? By scanning its QR code. The verification page says Valid, Revoked or cannot be verified. See [receive and verify a certificate](https://medvento.com/docs/certificates/receive-and-verify-a-certificate). ## Messaging and consent ### Can I email or WhatsApp my members? Yes, with campaigns. You must have their consent, and every email carries an unsubscribe link. See [campaigns](https://medvento.com/docs/campaigns/send-email-and-whatsapp-campaigns) and [contact lists and consent](https://medvento.com/docs/campaigns/contact-lists-and-consent). ### Does Medvento check that I have consent? No. When you import contacts you attest that you have consent. Medvento records it but cannot verify it, and it does not stop you selecting a list without a consent record. See [privacy and consent for organizers](https://medvento.com/docs/guides/privacy-and-consent-for-organizers). ### What happens when someone unsubscribes? Medvento stops sending your campaigns to that address. A WhatsApp STOP reply blocks all your organization's WhatsApp messages to that number. You see counts only. ## Website and domains ### Do I get a website? Yes. Every organization has a home page at medvento.com. You can edit it and publish your own version. See [your website](https://medvento.com/docs/website/build-your-organization-website). ### Can I use my own domain? Organizations on a paid subscription can connect a domain they own, or choose a your-name.medvento.com subdomain once. See [subdomain and custom domain](https://medvento.com/docs/website/subdomain-and-custom-domain). ## Billing ### Is the plan a monthly subscription? No. It is a one-time payment for a full year. See [plan, billing and GST invoices](https://medvento.com/docs/billing/plan-billing-and-invoices). ### What happens when my plan lapses? Your organization becomes read-only until an owner renews. Your public pages and registrations stay live. Check-in, billing, team access and data requests keep working. ### Where are my GST invoices? On the Billing page, usually within about 15 to 30 minutes of a confirmed payment. Only owners see them. ### Can I refer another society? Yes. If it pays within 30 days of signing up, you earn a free month. See [the referral program](https://medvento.com/docs/billing/refer-a-society). ## Privacy ### Who is responsible for delegates' personal data? Your organization decides why it is collected, so the duty to protect it and explain its use is yours. See [privacy and consent for organizers](https://medvento.com/docs/guides/privacy-and-consent-for-organizers). ### What if a delegate asks to delete their data? They use the data request form on your public pages. Medvento's team handles the request and notifies your owners. Some records, such as CME records and financial records, are kept. ## Glossary | Term | Meaning | | ------------------- | ----------------------------------------------------------------------------------------- | | Owner, staff | The two team roles. See [roles and permissions](https://medvento.com/docs/organization/roles-and-permissions) | | Delegate | A person who registers to attend an event | | Faculty | A speaker or presenter invited to an event | | Ticket (tier) | One way to register, with a price and a seat limit | | Price slab | A date range with its own price, such as early bird | | Post-event | The last event stage, when certificates are issued | | Audience | The contacts and lists linked to an event | | Consent attestation | Your declaration that you may contact everyone in a list | | Suppression | The record of people who unsubscribed, kept as a scrambled code | | Place of supply | The state used to work out the GST split on a Medvento invoice |