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Refund & Cancellation Policy

Last updated: September 28, 2026

Medvento processes two distinct kinds of payments, and this policy covers each separately.

1. Society subscription & messaging payments

These are payments made directly to Medvento (AMS Technologies) for platform subscriptions and pay-per-delivery messaging.

  • Subscription fees: Annual subscriptions can be cancelled at any time; cancellation stops future renewal but does not refund the current billing period, except where required by law or where we've made a material error in billing.
  • Messaging credits: Since messaging cost is shown and confirmed before each send, messages that are successfully delivered are non-refundable. Messages that fail to deliver because of a platform-side error are refunded to your original payment method after review, typically within 5–7 business days.
  • Duplicate or failed transactions: Any payment charged in error, charged twice, or deducted without a corresponding service being activated will be refunded in full.
  • Processing time: Approved refunds are processed within 5–7 business days to the original payment method, subject to your bank/card issuer's own timelines.

2. Event registration payments (delegate → event)

When you register and pay for a specific conference or CME event on Medvento, that payment is collected on behalf of the organizing society running the event — Medvento facilitates the transaction but does not set that event's cancellation terms.

  • Each event's registration page states its own cancellation and refund terms, set by the organizing society. Please review these before registering.
  • If an event is cancelled or postponed by the organizing society, refund or credit terms will be communicated directly by that society through the platform.
  • Medvento's own processing fee (where applicable) is non-refundable, even where the organizing society issues a refund for the registration amount itself.
  • If you believe a registration payment was charged incorrectly (wrong amount, duplicate charge, or payment deducted without registration being confirmed), contact us directly and we'll investigate — this class of issue is handled by Medvento regardless of the event's own policy.

Organizing a society and setting up an event? Medvento can auto-generate a cancellation policy page for your event as a starting template — review and adjust the specific terms (deadlines, partial refunds, transfer options) for your conference before publishing it.

3. How to request a refund

  1. Contact us at refunds@medvento.com or via Contact Us, with your transaction ID or registered email.
  2. For event registration issues, we'll route the request to the organizing society if it concerns their event-specific terms, or handle it directly if it's a payment-processing error.
  3. We'll confirm the outcome within 3–5 business days.

4. Payment method

All approved refunds are issued to the original payment method used, via Razorpay. We cannot issue refunds to a different account or payment method.