Refund & Cancellation Policy

Medvento processes two distinct kinds of payments, and this policy covers each separately.

1. Society subscription & messaging payments

These are payments made directly to Medvento (AMS Technologies) for platform subscriptions and pay-per-delivery messaging.

• Subscription fees: Annual subscriptions can be cancelled at any time; cancellation stops future renewal but does not refund the current billing period, except where required by law or where we've made a material error in billing.
• Messaging credits: Since messaging cost is shown and confirmed before each send, messages that are successfully delivered are non-refundable. Messages that fail to deliver due to a platform-side error are automatically credited back.
• Duplicate or failed transactions: Any payment charged in error, charged twice, or deducted without a corresponding service being activated will be refunded in full.
• Processing time: Approved refunds are processed within [5–7] business days to the original payment method, subject to your bank/card issuer's own timelines.

2. Event registration payments (delegate → event)

When you register and pay for a specific conference or CME event on Medvento, that payment is collected on behalf of the organizing society running the event — Medvento facilitates the transaction but does not set that event's cancellation terms.

• Each event's registration page states its own cancellation and refund terms, set by the organizing society. Please review these before registering.
• If an event is cancelled or postponed by the organizing society, refund or credit terms will be communicated directly by that society through the platform.
• Medvento's own processing fee (where applicable) is non-refundable, even where the organizing society issues a refund for the registration amount itself.
• If you believe a registration payment was charged incorrectly (wrong amount, duplicate charge, or payment deducted without registration being confirmed), contact us directly and we'll investigate — this class of issue is handled by Medvento regardless of the event's own policy.

3. How to request a refund

1. Contact us at [refunds@medvento.com] or via Contact Us, with your transaction ID or registered email.
2. For event registration issues, we'll route the request to the organizing society if it concerns their event-specific terms, or handle it directly if it's a payment-processing error.
3. We'll confirm the outcome within [3–5] business days.

4. Payment method

All approved refunds are issued to the original payment method used, via Razorpay. We cannot issue refunds to a different account or payment method.